Warranty & Returns

Warranty:

Didn't like what you received? Did you receive your product damaged or never received it? No worries! We offer a 30 day Warranty to Exchange or Refund on all products.

Returns:

Our policy lasts 30 days. After 30 days have gone by since you receive your product, unfortunately, we can’t offer you a refund or exchange. 

We do not accept returns for products which are not broken or delivered incorrectly. 

If a product hasn't arrive after more than 2 months since purchase, we can offer a replacement/full refund. 

We can change/cancel your order only before 48 hours after your purchase.  After 48 hours, we can't change/cancel your order because it already has been packed and shipped.

We can't change/cancel your order after 48 hours of your purchase.

For products which are defective/broken, we require you to send in an image of the defective/broken product to us before offering you either a replacement or refund. You will be informed if a replacement is approved and after we shipped out the order. For refunds of defective/broken product, we require you to return the product back to Dr. Sprays.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Customer pays the shipping cost on returns & exchanges.

We can only refund after we receive the original goods back. If 8 weeks has gone by and you haven't receive your product and wish to request for a refund, we will process it and you may keep the product after it arrives. Anything under 8 weeks requires you to return the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are 2 types of items we sell, and they both have a slightly different Refund Policy
  • Retail Items: These have a refund guarantee. If the item is defective, we will issue you a full refund.
  • Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You just cover for the shipping fee. In other words that fee is not refundable because it goes towards actually shipping and delivering the item to you. 


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Products with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Dr. Spray's

Meet The Creator

Dr. Spray’s lifelong passion for science is the foundation of his commitment to unlocking the secrets of optimal health.

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MEET DR. CLIVE SPRAY

Clive Spray has walked an interesting path in arriving at his present passion for nutrition, natural supplementation, and the research necessary to accomplish both.

It started in Oxford, England where his father, a Ph.D. chemist, was a pioneer in researching Vitamin B12, among other nutrients, at Oxford University. At this time, Clive also became interested in what would be a lifelong passion for the natural world–both plants and animals.

He received his undergraduate and Ph.D. degrees in Chemistry in the UK, during which time he published his thesis on the analgesic properties of plant-derived natural products. (He received a grant for this research from a pharmaceutical company, who went on to patent some of the discoveries made by Dr. Spray). It was in his post-doctoral studies that his interests were turned more and more toward plant biology, 
leading to 15 years of research at UCLA, working at the forefront of the mapping of plant genomes, and publishing 27 papers on the subject.

From this experience, he knew that he needed to put his knowledge to use in the world of nutrition. It had become clear to him that our foods, often grown in depleted soils, or contaminated with chemicals, were no longer providing all the nutrition we require, so Dr. Spray began work on an innovative delivery system for nutritional supplements.

So, based on science and passion, he has arrived as founder, co-owner and lead chemist of Spray Labs, LLC, where he can put his varied experiences to work in producing high quality, scientifically based oral spray nutritional supplements.

Meet Dr. Spray

About Dr. Spray